Frequently Asked Questions (FAQs)

1. What materials are used for your jewelry?
At Carat By SFH, all our jewelry is made from premium 925 sterling silver, with many pieces featuring authentic Swarovski Elements for added brilliance and elegance. We ensure that our pieces are crafted to the highest quality, offering both durability and style.

 

 

2. Do you offer customized jewelry designs?
Yes, we do! We love bringing your vision to life. For custom orders, simply get in touch with our team through our website or call us, and we’ll guide you through the process of creating a bespoke piece.

 

 

3. Are the products available online different from the in-store selection?
While most of our products are available both online and in-store, certain styles may be exclusive to either platform. If you find a piece in-store that’s not online, feel free to reach out, and we will assist you in making it available for purchase.

 

 

4. What are Swarovski Elements?
Swarovski Elements are precision-cut crystals known for their brilliance and clarity. They are used in many luxury products, including our jewelry, to add an extra touch of sophistication and sparkle.

 

 

5. Are the Swarovski Elements in your jewelry authentic?
Yes, all Swarovski Elements used in Carat By SFH jewelry are 100% authentic. We take pride in incorporating genuine Swarovski crystals into our designs to ensure the highest quality.

 

 

6. How do I care for my jewelry with Swarovski Elements?
To maintain the brilliance of your Swarovski Elements, avoid exposing them to harsh chemicals, perfumes, or water. Store your jewelry in a cool, dry place, and avoid contact with sharp objects that could scratch or damage the crystals.

 

 

7. What are the accepted payment methods for online orders?
We accept a range of payment methods for online orders, including:

  • Cash on Delivery (available in Pakistan only)

  • All local and international debit & credit cards

  • PayPal

  • QisstPay (for installment payments)

 

 

8. How does Cash on Delivery (COD) work?
For customers in Pakistan, Cash on Delivery is a convenient payment option. Payment is made when the order is delivered to your doorstep. Please ensure you have the exact amount, as our delivery agents do not carry change.

 

 

9. How long will my order take to arrive?
Delivery times vary based on availability and your location:

  • Within Pakistan: 10-15 days

  • International orders: 2.5 weeks via courier or 3-4 weeks via airmail

 

 

10. What should I do if my order is out of stock?
If the item you’ve ordered is out of stock, no need to worry! We will custom-make the item for you. The production time depends on the style and quantity of your order. You will be updated on the expected delivery timeframe once your order is confirmed.

 

 

11. Can I track my order?
Yes, you can easily track your order using the confirmation email we send you. Click on the “track order” link and enter your order number to view the status of your shipment.

 

 

12. What if I misplace my order number?
If you lose your order number, please contact us at info@caratbysfh.com with your full name, address, email, and order date. Our customer support team will assist you in retrieving your order details.

 

 

13. How do I care for my Carat By SFH jewelry?
To maintain the shine and quality of your Carat By SFH jewelry, avoid exposing it to water, perfumes, or excessive moisture. We recommend removing jewelry before swimming or exercising to prevent tarnishing or damage.

 

 

14. Is there a limit on online purchases?
No, there are no restrictions on the quantity you can order. You’re welcome to shop as much as you like!

 

 

15. Can I cancel or modify an order after placing it?
You may request to change or cancel your order within 24 hours of placing it. After this period, orders may enter the manufacturing process and can no longer be modified or canceled. Please contact info@caratbysfh.com with your customer ID for any requests.

 

 

16. What is the return and exchange policy?
We are committed to your satisfaction at Carat By SFH. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of delivery. Items must be unworn, in original condition, and include all packaging, labels, and stickers intact. Please note that items showing signs of wear, damage, or use for an occasion will not be accepted for return or exchange.

For used products, we offer the following options:

  • Refund: 30% of the sale price will be refunded.

  • Exchange: 50% of the sale price will be credited toward an exchange.

Please contact our customer service team at info@caratbysfh.com to initiate the return process. Return shipping costs are the customer’s responsibility.

 

 

17. What if my product is defective?
In the unlikely event that you receive a defective product, please contact our customer service within 7 days of receiving the item. We will assist in either exchanging the item or offering a partial refund, depending on the situation.

 

 

18. Do Swarovski Elements lose their sparkle over time?
Swarovski Elements are crafted to maintain their brilliance, but proper care is essential. Clean them gently with a soft, lint-free cloth and avoid exposure to chemicals or moisture to ensure they stay sparkling.

 

 

19. Do you offer gift wrapping or personalized notes?
Yes, we offer elegant gift wrapping and the option to include personalized notes with your orders. Simply mention this request during checkout or contact our customer support for assistance.

 

 

20. Are Swarovski Elements durable?
Yes, Swarovski Elements are durable and designed to last. However, they are still crystals and should be treated with care to avoid scratches or damage. Proper care and storage will help preserve their brilliance.

 

 

If you have any further questions, please don’t hesitate to contact us at info@caratbysfh.com.