Terms of Services

Welcome to Carat By SFH, a luxury jewelry brand affiliated with Swarovski Elements. By accessing our website or purchasing from us, you agree to the terms and conditions outlined below. Please read these Terms carefully, as they govern your use of our services and website

 

1. General Conditions

By using this site, you confirm that you are at least the age of majority in your location or have received the consent of a legal guardian. You may not use our products for any illegal or unauthorized purpose. Additionally, your use of the site must not violate any local, national, or international laws, including copyright and intellectual property laws.

We reserve the right to refuse service to anyone for any reason at any time, and we may terminate your use of the website if you violate any of these terms.

2. Website Usage and Access

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You agree to:

  • Not reproduce, copy, sell, or exploit any portion of the site without written permission.
  • Not interfere with or compromise the security or performance of the site.
  • Use the site for lawful purposes only.

Violation of these terms will result in the termination of your access to our services, and we may pursue legal action if necessary.

 

 

3. Online Store Terms

By making a purchase, you agree to provide current, accurate, and complete payment and account information. You authorize us to charge your payment method for the total amount of your purchase, including any applicable taxes or shipping charges.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud or unauthorized activity. If we cancel your order, we will notify you through the contact details provided at checkout.

 

 

4. Product Availability and Pricing

All products on our website are subject to availability and may have limited quantities. We make every effort to display product colors and images accurately, but we cannot guarantee that your screen’s display will match the actual product.

We reserve the right to:

  • Change prices or product descriptions without prior notice.

  • Discontinue any product at any time.

All prices are listed in the currency specified at checkout and are subject to change without notice.

 

 

5. Shipping and Delivery

Shipping times and costs are provided at checkout. While we strive to meet all delivery timelines, delays due to customs, couriers, or unforeseen circumstances may occur. We are not responsible for delays once your package has been shipped. It is your responsibility to provide accurate shipping details. Carat By SFH is not liable for lost items due to incorrect shipping information.

 

 

6. Returns and Refunds

We accept returns or exchanges for eligible products in line with our Return Policy. If you are unsatisfied with your purchase, or if you receive a defective product, you may request a return or exchange within the specified time frame. All returned items must be in their original condition and packaging. Custom or personalized jewelry items are final sale unless defective.

For full details, please refer to our Return Policy section on the website.

 

 

7. Billing and Account Information

It is your responsibility to ensure that your billing and account information is accurate and up to date. You agree to provide current, complete, and accurate information for all purchases made at our store. You must promptly update your account and payment information to avoid delays or issues with transactions.

We reserve the right to:

  • Cancel orders where we believe the information provided is inaccurate or fraudulent.

  • Limit the quantity of items purchased per person, per household, or per order.

 

 

8. Third-Party Tools and Links

Our website may provide access to third-party tools and links. These tools are provided "as is" and without warranties. We have no control over third-party websites and do not endorse or assume any responsibility for them. You acknowledge that your use of third-party tools or external links is entirely at your own risk.

Before using any third-party service, we recommend reviewing their policies and terms.

 

 

9. User Comments, Feedback, and Submissions

By submitting any creative ideas, suggestions, reviews, or other materials to us, you grant Carat By SFH the right to use, edit, and publish them in any medium without restriction or compensation. We are not obligated to maintain any submissions in confidence or respond to them.

You agree that:

  • Your submissions will not violate any third-party rights, including copyright, privacy, or intellectual property rights.

  • Your comments will not contain harmful, offensive, or unlawful material.

We reserve the right to monitor, edit, or remove any content we find inappropriate or in violation of these terms.

 

 

10. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy. For details on how we collect, use, and protect your personal information, please review our Privacy Policy.

 

 

11. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains errors or inaccuracies related to product descriptions, pricing, promotions, availability, or shipping charges. We reserve the right to correct such errors, and to change or update information, or cancel orders if necessary, without prior notice (including after your order has been submitted).

We undertake no obligation to update, amend, or clarify any information except as required by law.

 

 

12. Prohibited Uses

In addition to the other prohibitions outlined in these Terms, you are prohibited from using the website or its content for:

  • Any unlawful purpose.

  • Soliciting others to engage in unlawful acts.

  • Violating any laws, regulations, or ordinances.

  • Harassing, abusing, or discriminating against others based on gender, religion, race, or disability.

  • Uploading harmful software, viruses, or malware.

  • Collecting or tracking personal information of others without consent.

We reserve the right to terminate your use of the website for violating any prohibited activities.

 

 

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the website will be error-free, secure, or uninterrupted. All services, products, and content provided on the site are offered "as is" and "as available" without any warranties, either express or implied.

In no event shall Carat By SFH, our directors, employees, or service providers be liable for any direct, indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of the site or products.

Certain jurisdictions may not allow limitations on implied warranties, so some of these exclusions may not apply to you.

 

 

14. Indemnification

You agree to indemnify and hold Carat By SFH and its affiliates, employees, and service providers harmless from any claims or demands made by third parties due to your violation of these Terms or any applicable laws. This includes reasonable legal fees.

 

 

15. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining portions will continue to apply in full force and effect. Any unenforceable provision will be replaced by one that closely reflects the intent of the original.

 

 

16. Termination

These Terms remain effective until terminated by either you or Carat By SFH. You may terminate these Terms by ceasing use of the site. If we believe that you have failed to comply with any of these Terms, we may terminate your access to our services without notice and hold you liable for any remaining obligations.

 

 

17. Entire Agreement

These Terms, along with any policies posted on our site, constitute the entire agreement between you and Carat By SFH. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

 

 

18. Governing Law

These Terms of Service are governed by and construed in accordance with the laws applicable to Carat By SFH. Any disputes arising from these Terms will be resolved in the courts of that jurisdiction.

 

 

19. Changes to Terms of Service

We reserve the right to modify or replace any part of these Terms at our discretion by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of any changes.

 

 

20. Contact Information

If you have any questions or concerns regarding these Terms, please contact us through our Contact Us page or via our social media handles.